Report Issues Around Jakarta to Pemprov DKI Using QLUE

Few weeks ago I had my first experience using Qlue, a city improvement app, developed by Jakarta government to help them getting live report from the citizen, so they can take care of any city-related issues in timely manner.

This is not, by any means, a complete review and guide for Qlue app. I’m just sharing my experience using the app and encouraging you to install one and use it to make Jakarta a better city to live in.

I first heard about the app from my uncle at my Chinese New Year family gathering few weeks back.

My uncle told me how Pemprov DKI (Jakarta Government) paved the road in front of his house only 1 month after he reported it via the mobile app, something that he hasn’t been been able to get after requesting it multiple times in the past 20+ years he lived in that area.

Impressed by his story, I decided to give it a try and use it the next day to report this traffic light near my house that has been covered by trees.


I reported this in the morning around 9am, which put my “qlue” in the [Waiting] status.

In the afternoon, I got this notification that my “qlue” is being processed.

Around 3pm, I was so surprised when I got this notification saying my “qlue” has been completed.

I was stun for about 10 seconds. This is the 1st time I have ever reported something to the government, and someone actually got the report and solved the issue in less than a day!

This is something that I would never imagine, in a million year, could occur in Jakarta. Period.

So this is what my report looks like in Qlue:

You take a picture of what you want to report
You put a short description about what you want to report
The app will detect your location and attached Google Map View to your Qlue
The app will detect your location and attached Google Map View to your Qlue
The notification when my Qlue is being processed
The notification when my Qlue is being processed
The notification when my Qlue has been completed
The notification when my Qlue has been completed

So that’s how the report would look like. Nothing fancy, but it gets the job done. The submission process is also simple and intuitive.

I can’t stop telling my co-workers at the office when this happened. I’m just so happy that, finally, there’s a real & proven way to report what’s happening around our neighbors (Jakarta only for now) to Pemprov DKI, and someone actually gets it done!

My inspection the next morning to check if it’s actually being done

This is just one of the many good things happened after Ahok was elected as our governor. I’m so proud of what he has done to the city and really hope that he will get elected again for the 2nd term.

Have you used Qlue before? If you have, tell me about your experience in using it. If not, I really encourage you to give it a try and let me know if it works out for you.

Author: Steven Sentosa

Steven Sentosa is a passionate blogger who likes to share his life and help others through his blog, He offers social media services and Internet marketing consultation per client's request. You can reach him via Twitter @StevenSentosa.